Updated November 6, 2015
Q. How can I pay my water bill after hours?
A. After City Hall's business hours, Cerritos water customers can mail their water-bill payment, or drop it in the water payment drop box in the Civic Center parking lot located to the north of the Sculpture Garden.
During City Hall's business hours, from 8 a.m. to 5 p.m. Monday through Friday, customers can pay in person at the Water Billing counter on City Hall's second floor. For your convenience, Water Billing now accepts Visa and Mastercard credit cards — in person and over the phone — and bank debit cards.
Cerritos water customers can also pay their water bill through the City's website (cerritos.us). Go to "I Want To" > Order/Pay > My Water Bill On-Line. Enter the requested information for Customer Number and Street address. Payment is processed with a credit card.
For future water bill payments, you can elect to set up automatic payments drawn from your checking account on the bill's due date. From the City's website, go to "I Want To" > Order/Pay > My Water Bill Directly from my Bank Account (PDF). Complete the application form, sign it and return it to the Water Billing Division with a voided blank check. (Deposit slips and photocopies are not acceptable.)
Q. Who do I call in case of a water emergency?
A. During City Hall's business hours, from 8 a.m. to 5 p.m. Monday through Friday, call the City's Water Division at (562) 916-1235. After hours, call the 24-hour emergency line, (562) 860-4018.
Q. Who do I call to set up water service?
A. New customers who have moved into the area should call or visit the Water Billing counter on City Hall's second floor to request service. The phone number is (562) 916-1235.
Q. How much does hook-up cost?
A. There is no hook-up charge for new property owners. However, the Cerritos Water Division requires a $15 refundable security deposit from new tenants and a $25 refundable security deposit from new businesses that request water service. When the account is closed, the deposit is applied to the final balance.
Q. How much will my water bill be?
A. The City's Water Division bills customers on a 60-day cycle. Water use is measured in terms of units. One unit equals 100 cubic feet of water, or 748 gallons. Cerritos water customers can affect their water bills by monitoring and adjusting their water use. The basic rate for residential customers is $23.35, which includes up to 10 units of water. For each additional unit used, an additional $1.71 will be added to the bill. Water bills also include charges for sewer fees (calculated by multiplying consumption by .020).
Businesses and industrial customers are charged a minimum rate depending on the size of their commercial meters, with a flat rate of $1.71 per unit for consumption levels above the minimum.
Q. Is Cerritos water safe?
A. Cerritos water is tested frequently and continually meets or exceeds all state and federal standards for drinking water quality. The results of the City's water quality testing are mailed to all Cerritos homes and businesses every year.
Q. How can I conserve water?
A. The following tips offer easy ways to conserve water, which will help the environment and lower your water bill.
- Use sprinklers or hoses during off-peak hours, such as in the early morning or evening.
- Run only full loads in clothes washers and dishwashers.
- Avoid flushing toilets unnecessarily; dispose of tissues, insects and other similar waste in the trash instead.
- Don’t leave the water running when washing dishes, brushing your teeth or shaving.
- Store drinking water in the refrigerator rather than letting the tap run to get a cold glass of water.
For more water conservation tips, visit dwr.water.ca.gov.