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New water billing portal to launch in 2020

December 30, 2019

The City of Cerritos will introduce a new online water billing payment portal in the first quarter of 2020. The new portal will be available through the City's website and will offer Cerritos residential and business water customers enhanced services when paying their water utility bills.

The new portal will allow customers to make a one-time payment or set up automatic payments. Payments can be made from an eCheck, debit card or credit cards, including American Express, MasterCard and Visa. Customers will also be able to view their 12-month payment history. Bill statements will become available as part of the payment history starting with the first bill paid through the new system.

Customers can also request paperless billing with the new system. When this option is selected, the portal will email a PDF of the bill summary to the customer.

Customers who have selected paperless billing can choose to receive their bill statements via an email message or text message. The system also allows customers to request email reminders of upcoming payment due dates.

Customers who own multiple properties in the City can add all of their City water utility accounts to the portal.

To create an account in the portal, customers must enter an email address, account address, 16-digit customer number (including leading zeroes and without the dash), password and answers to security questions. Customers should make note of their password and answers to security questions; resetting one's password will require customers to call the Water Billing Division. A kiosk will be available in City Hall where staff will provide assistance to customers with setting up their accounts.

Customers will still be able to make payments at the Water Billing counter in City Hall. Credit card payments can also be made over the phone using a new interactive voice recognition system.

Customers who are already signed up for automatic payments from their checking accounts will continue to be billed as usual; no action is required. If they would like the option to view their payment history, they should sign up through the new portal.

For more information about the new water billing portal, please call the Water Billing Division at (562) 916-1235.

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