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New online registration system to offer improved service

March 30, 2018

The City of Cerritos is pleased to announce that a new, upgraded online registration system for recreation, library and senior center activities, classes, excursions and services will soon be available. The new system, RACER Powered by CivicRec, is a robust product that offers many exciting new features. RACER (Register for Activities, Classes and Excursions Rapidly) will also be used by City staff to manage all facility reservations.

RACER provides excellent processing speed and capacity, so patrons will not experience a delay in the online registration process. The RACER web page has a responsive design and can be accessed through cell phones, tablets and computers. The course catalog is easy to search and can be filtered by the program type, location, age group or day of the week. Once registration for activities is completed, the information can be shared with the patron's Google Calendar or Microsoft Outlook account. The registration receipt is also enhanced with line item descriptions for each charge.

To use the new system, patrons will need to first register for RACER accounts for themselves and their family members. (To ensure the system has accurate, current information, accounts in the Class/eConnect system will not be transferred into RACER.) The following schedule will apply:

  • RACER accounts need to be activated by Tuesday, July 31, 2018 to register for Cerritos Library and Recreation Services Division activities starting in August.
  • To register for Cerritos Senior Center programs starting in the fall, accounts need to be activated by Saturday, September 1, 2018.

An e-mail address is required to open a RACER account. The Cerritos Senior Center will offer patrons assistance with opening free e-mail accounts.

RACER account registration will be offered in May at the following locations and times:

  • Cerritos City Hall Recreation Services Counter, Monday-Friday, 8 a.m. to 5 p.m.
  • Cerritos Library, Mondays and Tuesdays, 10 a.m. to 9 p.m. and Saturdays, 9 a.m. to 5 p.m.
  • Cerritos Senior Center, Mondays and Wednesdays, 7:30 a.m. to 8:30 p.m.
  • Heritage Park, Tuesdays and Thursdays, 10 a.m. to 9 p.m.

Registration will continue during June and July.

Patrons have the option of going online to start the registration process. Patrons can enter names, addresses, birth dates and special medical information for their family members on a web page that will be announced. To complete the registration process, patrons must visit one of the facilities listed above so City staff can verify information and activate the accounts. For patrons who go online to start the registration process, RACER offers a social media sign-on feature, giving users the option to log in with their Facebook or Google username and password. If this option is chosen, Facebook and Google policies will apply to the account. For example, Facebook's Data Policy states in part, "We receive information about you and your activities on and off Facebook from third-party partners, such as information from a partner when we jointly offer services or from an advertiser about your experiences or interactions with them."

RACER account activation requires patrons to present documentation to establish their city of residence and age. The residency documentation helps ensure Cerritos residents receive priority registration. Please bring the required documentation to City Hall, Cerritos Library, Cerritos Senior Center or Heritage Park to complete the account activation process. Adults must provide the following documents:

  • A valid California Driver's License, California ID or government-issued ID with current address
  • One of the following items postmarked within the last 60 days:
    • Utility bill
    • Rent receipt, tax bill or escrow papers
    • Credit card or bank statement
    • Car registration

Note that both items presented for residency verification must show your name and have the same street address. The system cannot accept a P.O. Box as the residence or mailing address.

To register a child age 17 or younger, his or her parent's information from the above section is required. In addition, one of the following documents is required to verify the child's date of birth: birth certificate, passport, baptism certificate, current year tax form, insurance paperwork, school emergency card with birthdate or school ID with birthdate.

RACER was selected by the City to replace the Class/eConnect registration system that has been in use since 1999 because Class software is no longer supported by the vendor. The City is delighted to offer an upgraded online registration system and appreciates the cooperation from residents and patrons in registering for RACER so they may continue enjoying the City's many outstanding programs. For more information about RACER, call the Recreation Services Division at (562) 916-1254.

 

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