City urges Frontier customers to contact CPUC and FCC regarding service issues
May 4, 2016
In light of numerous complaints received from Cerritos residents regarding ongoing service issues with Frontier Communications, the City of Cerritos is encouraging customers to contact representatives at the California Public Utilities Commission (CPUC) and the Federal Communications Commission (FCC) to voice their displeasure with Frontier Communications' service outages and customer service issues.
To make a complaint to the California Public Utilities Commission, call (800) 649-7570 or go on-line to http://consumers.cpuc.ca.gov/cab/. To contact the Federal Communications Commission, call (888) CALL-FCC or (888) 225-5322 or go on-line to https://consumercomplaints.fcc.gov/hc/en-us.
The sale of the Verizon FiOS system was reviewed and approved by the CPUC and the FCC. As the City does not hold a cable television or telephone franchise, the City did not have regulatory authority over the transaction. The City has no authority over telephone, cable and/or Internet services.
Since the sale was completed on March 31, 2016, the City has received more than 50 calls from residents, some who have now been without telephone, cable and/or Internet service for as long as 30 days. The City continues to forward approximately 4 to 5 complaints from residents per day to Frontier. Cerritos Mayor George Ray has sent letters to the president of Frontier Communications, the CPUC and the FCC asking for a quick resolution to these issues.