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Frontier Communications has purchased Verizon's cable TV and landline phone operations

February 26, 2016

Verizon has informed the City of Cerritos that its landline telephone and FiOS cable television operations in the City have been purchased by Frontier Communications. Verizon also reported that according to Frontier Communications, transitioning customers' services and pricing will not change.

Verizon is sending notices about the sale of its operations to Frontier Communications to customers by postal mail, email and via bill messages through March 2016. Before the transfer, Frontier Communications will send transitioning customers via postal mail a Welcome Kit with information about their transition to Frontier. The company will also send these customers a follow-up email message with the information.

The transaction is expected to be completed after Thursday, March 31, 2016. At that time the company will begin operating under the name Frontier Communications. (Verizon Wireless customers and services are not affected by this transaction.)

The advance information that will be sent to customers by Verizon and Frontier Communications before Thursday, March 31 will address customers' questions leading up to and following the transition to Frontier. If, after reviewing these materials, a customer wishes to contact Verizon Customer Service prior to Thursday, March 31, the number to call is (800) VERIZON. After this date, these customers can contact Frontier Customer Service at (800) 921-8101.

An online FAQ (frequently asked questions) from Frontier is available for transitioning customers at MeetFrontier.com.

The sale of Verizon's landline telephone and FiOS cable television operations to Frontier Communications was reviewed and approved by the California Public Utilities Commission and the Federal Communications Commission. As the City does not hold a cable television or telephone franchise with Verizon, the City did not have regulatory authority over the transaction. The City also does not have the authority to regulate cable television or telephone rates.

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